Amit Sharma

CEO
Narvar

Amit Sharma is the founder and CEO of Narvar, the premium post-purchase platform that helps leading brands and retailers build stronger relationships with their customers beyond the ‘buy button’, resulting in greater customer engagement and loyalty. Amit has more than 15 years of experience across supply chain, information technology and business analytics leading several multi-channel initiatives at companies including Apple, Walmart, and Pottery Barn. Amit received his BS in electronics engineering and MBA from Duke University. Based in the San Francisco Bay Area, Narvar is used by over 250+ leading retailers

Check out the incredible speaker line-up to see who will be joining Amit.

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Experiential eCommerce: Today’s Must-Haves For Top CX

Wednesday, July 5th, 2017

11:40 Translating The High-Touch Luxury Experience Online

The bar has been set very high for luxury customer experience at physical retail - how can that be translated successfully in the digital world? Amit Sharma, CEO of Narvar, addresses this core question and related issues in a fireside chat with Joe Ferrari, Director of Ecommerce Operations at Kate Spade. They’ll talk about:
• Customer experience in an omnichannel environment.
• How to meet new customer expectations across all their engagements with you.
• Strategies for taking concierge-level customer experience online.

15:20 Interactive Roundtable Working Groups

These interactive sessions are your opportunity to ask personal Q & A from the presentations and network in a relaxed setting.

1. Acquiring Affluent Customers In The Digital Age
Ross Kramer, CEO and Co-Founder, Listrak

2. Protecting And Fostering Luxury Brands In The Face Of Internet Commoditization
Greg Finney, Founder/CEO, 2Modern

3. Redefining The Previous-Season Model As A Global Fashion Business
Andres Sosa, EVP, Sales, Marketing and Creative, THE OUTNET

4. It’s Personal: Contextual Offers And Marketing To Drive Business Value
Barbara Bisoni, President, Anna Sheffield Fine Jewelry

5. Recreating The Luxury Experience In An Omnichannel World
Amit Sharma, CEO, Narvar

6. Chatbots - The next step in customer engagement
Gavin Silver, Director of Technology, Blue Fountain Media

7. Challenges Of Being A New Brand In The Luxury Market
Katie Scott, Founder, KATIE SCOTT Design